BOY, DO I EVER HAVE EGG ON MY FACE!

Boy!  Do I EVER have egg on my face.  You get to a certain age (in my case, nearly 53) when you think you have it somewhat together when it comes to various aspects of your experiences.  I was recently contacted by a customer wanting information on Cookie Cutter Soaps.  She informed me that those pages were not coming up correctly:  images overlapping text, text overlapping other text, etc.  I did a quick cursory look on my computer and everything looked fine to me.  However, because I was in a hurry, I didn't scroll DOWN the page.  A few weeks later, I got another inquiry from another customer wanting to download the .pdf files for record-keeping.  She said that the links were not accessible because they were being overlapped.  As luck would have it, those links are at the bottom of the page.  I had to scroll.  Man, oh, man!  I was mortified.  My hosting company recently changed hands.  Evidently somewhere and somehow in that process, every single one of my web pages got substantially shortened, creating (for lack of a better term), a "pile-up".  Virtually every element on every page was overlapping or just beneath some other element.  It took a week to ten days to get everything back in its place and so far (fingers crossed) everything seems to be fine.  Because I had "locked" the elements into place, because the website had been fine for a couple of years and because I did NOT take the time to fully investigate the first complaint . . . I had another.  That is "my bad".  That is 100% on me and I sincerely apologize to anyone that ran into similar issues with the website.  In short, "lesson learned".  I hope that things continue to "hold" in place, but one thing's for darn sure, I am paying even closer attention from now on and I greatly appreciate the customers that were gracious enough to take the time to bring this to my attention.  I'm so very sorry I wasn't listening better, sooner.

Sincerely,
Norma