BOY, DO I EVER HAVE EGG ON MY FACE!by Norma Thomas on 07/05/14
Boy! Do I EVER have egg on my face. You get to a certain age (in my case, nearly 53) when you think you have it somewhat together when it comes to various aspects of your experiences. I was recently contacted by a customer wanting information on Cookie Cutter Soaps. She informed me that those pages were not coming up correctly: images overlapping text, text overlapping other text, etc. I did a quick cursory look on my computer and everything looked fine to me. However, because I was in a hurry, I didn't scroll DOWN the page. A few weeks later, I got another inquiry from another customer wanting to download the .pdf files for record-keeping. She said that the links were not accessible because they were being overlapped. As luck would have it, those links are at the bottom of the page. I had to scroll. Man, oh, man! I was mortified. My hosting company recently changed hands. Evidently somewhere and somehow in that process, every single one of my web pages got substantially shortened, creating (for lack of a better term), a "pile-up". Virtually every element on every page was overlapping or just beneath some other element. It took a week to ten days to get everything back in its place and so far (fingers crossed) everything seems to be fine. Because I had "locked" the elements into place, because the website had been fine for a couple of years and because I did NOT take the time to fully investigate the first complaint . . . I had another. That is "my bad". That is 100% on me and I sincerely apologize to anyone that ran into similar issues with the website. In short, "lesson learned". I hope that things continue to "hold" in place, but one thing's for darn sure, I am paying even closer attention from now on and I greatly appreciate the customers that were gracious enough to take the time to bring this to my attention. I'm so very sorry I wasn't listening better, sooner.